Terms & Conditons
By making a transaction on our site, you agree to the following in regards to shipping:
Processing & Shipping times
Most orders are shipped from Los Angeles CA, USA, and may change depending on our base location. Orders usually ship within 1-2 business days unless otherwise noted in product description or ain shop page. Orders placed by 5pm EST during business days usually ship same day. Once your order is shipped you will receive an email or two with any tracking information available – you can also check order status by logging into your account.
Free Shipping
All orders over $50 receive free shipping with USPS Priority to the contiguous United States.
USPS First Class
US & International – because of it’s low cost, this option does not offer tracking or insurance and may take up to 2 weeks depending on location. We can not hold responsibility for lost, damaged, or late packages using this option. Please use at your own risk!
USPS Priority
US – typically delivered in 2-3 days average but can take longer. All order will receive tracking information.
International – typically delivered in 1-2 weeks average but can take longer. All order will receive tracking information.
USPS Express
US – typically delivered in 1 day. All order will receive tracking information.
International – typically delivered in 1-2 weeks. All order will receive tracking information and include $100 insurance.
Returned Packages
For all returned packages due to incorrect information by customer, additional shipping fee must be paid by customer. Customer may have option for refund for difference of shipping fee. For all returned packages due to incorrect information by us, additional shipping fee will be paid by us.
Insurance
We currently do not offer options to add insurance. USPS includes $50 insurance for Priority Mail and $100 insurance for Express Mail.
Lost/Stolen Packages
Lost/stolen package claims should be filed with USPS (United States Postal Service) between 45 and 90 days after shipment. There are no refunds for lost, stolen, or undelivered orders.
International Customs
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing goods. Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders other than “merchandise” or lower the values.
By making a transaction on our site, you agree to the following in regards to refund:
NOTE: There are no refunds for lost, stolen, or undelivered orders as you agree that the shipping is not our responsibility once it is in the hands of the shipping carrier.
Refunds/Exchanges
If you are not satisfied with your product, we allow returns effective for only 10 days (14 days international) after your date of purchase for either a refund or an exchange for a product of equal or lesser value. 10 day (15 days international) after date of purchase, you may only receive store credit for 75% of original purchase. 21 days after date of purchase will not be eligible for return, exchanges, or store credit.
Full/Partial Refunds
All items delivered back in original condition will receive a 100% refund issued to their original method of payment. All items delivered back not in original condition will receive a 50%-75% partial refund (determined upon inspection) issued to their original method of payment. PayPal refunds will be instant once issued and Credit Card refunds may take up to 5 days once issued.
Process
Send us a message through our contact form with your full name, order number, and reason for refund/exchange. We will contact you back within 24 hours during business days.
In order to obtain a full or partial refund under this policy, physical products should be shipped to the address provided and must include your order number or original receipt.
Returns must be sent through United States Postal Service (USPS)
By browsing our site, you agree to the following in regards to privacy:
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.